What is a good NPS score?
What is a good NPS score? How do I compare? There are two primary ways to benchmark your NPS performance. You can assemble a panel of your key decision makers and conduct a competitive benchmark, or...
View ArticleComplimentary Webinar by Satmetrix
Join Satmetrix and Dr. Laura Brooks, Vice President, Innovation & Strategy for Satmetrix, for a special Webinar on August 13th, Net Promoter: The New Standard for Measuring Customer Loyalty. Many...
View Article"Philosophers fly free!"
“Europe was created by history. America was created by philosophy”Margaret ThatcherA philosophy student once challenged her professor to identify the greatest challenge the world faces.“Miss-aligned...
View ArticleThey Are Already Talking About You….
Nothing like CNN to catch my attention with the story titled Inside an Underwear Epiphany a few days ago. The legend of Sara Blakely has become popular since the young businesswoman hit billionaire...
View ArticleBest Example
I'm sure someone has asked this before, but if someone asked you for the best example of NPS, and they like to see statistics, and like to understand the economic impact, what one example would you...
View ArticleThinking about creating promoters, don’t just think service, support and...
It’s tempting to think of Detractors as a function of poor execution, and sure, companies certainly have flaws in their execution that generate unhappy customers. The “we take perfectly good customers...
View ArticleInconsistency in the NPScore?
Hi. In my company we are using Nps, and in one of the surveys we got a 6 score from a customer. After that The process owner visited the customer and said he'd scored on 7. Is it normal this...
View ArticleRe: Complimentary Webinar by Satmetrix
Didn’t have a chance to attend today’s Webinar, Net Promoter: The New Standard for Measuring Customer Loyalty, featuring Dr.Laura Brooks, Vice President, Innovation & Strategy for Satmetrix? No...
View ArticleRe: Inconsistency in the NPScore?
I would guess that it would not be particularly uncommon for someone to provide a rating one day, and then adjust it if asked the same question a little later. The nice thing is that if you are...
View ArticleNPS: New employees Vs. Old employees
I'm a manager at a law firm and we just starting using NPS in May. We had an employee bbq and presentation for the rollout and everyone seemed to be on board with the idea of having excellent customer...
View Articlei have never used the nps. can someone please show me how to do this?
Here is some sample data of NPS questions (Would you be likely to recommend Product X? Scale from 0-10 points) of 21 customers: 9,4,7,4,2,0,10,9,3,6,8,7,3,9,8,8,7,9,10,4,2
View ArticleRe: NPS: New employees Vs. Old employees
A not unusual ( but not consistent) reaction, whatever the sector. Make sure your NPS insight focuses on celebrating success rather than being weighted towards identifying weak practice. Your more...
View ArticleI am taking the online certification course and would like to understand how...
How do I obtain the certification exam?
View ArticleGlobal Penetration of Net Promoter
Does anyone have an estimate of the number companies worldwide, using Net Promoter please?
View ArticleSpecific benefits of conducting detractor call backs
I'm looking for any specific business benefits for consucting detractor call backs that you might be able to share with me. For example, has the number of detractors decreased since you began...
View ArticleThe First Rule of IKEA is....
“You buy furniture. You tell yourself, this is the last sofa I will ever need in my life. Buy the sofa, then for a couple years you're satisfied that no matter what goes wrong, at least you've got your...
View ArticleThe Second Rule of IKEA?
As a nice told-you-so example for my comments about the IKEA experience, CNET has now declared Apple’s retailing efforts to be a “bore”. Aside from the pun, they make a point grounded in commentary...
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Re: NPS: New employees Vs. Old employees
Thnks for ur information At Royal Splendour Developers, we look to build spaces that reflect our value system which is primarily of three spheres – customer satisfaction, transparency and quality....
View Article2 BHK flats in pallavram and chrompet in chennai
At Royal Splendour Developers, we look to build spaces that reflect our value system which is primarily of three spheres – customer satisfaction, transparency and quality. Our adherence to these three...
View ArticleTop 10 Reasons you should IGNORE social media and SparkScore!
It’s now possible to link your NPS program to social media data through the use of your SparkScore. But hey, who needs all that new-fangled social media stuff? For those of you determined to avoid this...
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