Hi. In my company we are using Nps, and in one of the surveys we got a 6 score from a customer. After that The process owner visited the customer and said he'd scored on 7. Is it normal this inconsistency?
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Hi. In my company we are using Nps, and in one of the surveys we got a 6 score from a customer. After that The process owner visited the customer and said he'd scored on 7. Is it normal this inconsistency?