Exercise 7.4 - recaps not playing
When you push on the recap button, the video advances to a blank screen and no visual or audio is provided. Thanks,Denise Bossarte
View ArticlePharmaceuticals benchmark
Hi - I'm interested by any kind of feedback / learnings / best practice approach about NPS deployment in pharmaceuticals industry. Sorry if the topic was already covered in previous discussions but I...
View ArticleRe: What is the NPS benchmark for Internal IT Service Providers?
We are considering this for our internal service departments also, such as Human Resources and Payroll. Any information would be greatly appreciated. Thank you!
View ArticleRe: Surveying Internal Employees
I see it's been a few years since this thread; however, we have been using the NPS for our employees for over a year now. We did take the "friend" word out for many of the reasons mentioned above. We...
View ArticleWho to target with the NPS question... the right people...
Hey all, Someone had previously posted a question on Who to Poll... and the response was a Decision Maker, an End User (influencer) and someone else with a target company, Wouldn't asking anyone other...
View ArticleRe: What is the right Question? - We have an issue !
Hi Allie, For B2B environment, if we asked the owner whether they would recommend our products to others, very likely they would say no as they want to be exclusive and do not want to see others are...
View ArticleRe: Who to target with the NPS question... the right people...
Hi John. I agree that Decision Makers (DM'S) represent the most important segment and you clearly want to regularly assess their sentiment and identify ways to improve the service experience. However,...
View ArticleRe: What percentage of revenue should NPS Respondents represent?
Stefan, I think you essentially answered your own question. You absolutely do need your survey responses to represent a meaningful percentage of your revenue. To your point, it would be unwise to make...
View ArticleUnderstanding response rates and who might not participate
We just started our Net Promoter program and our first wave, do you find that B2B software customers are more or less apt to participate in a relationship survey? We had a low repsonse rate so I am...
View ArticleRe: Understanding response rates and who might not participate
Hi Sally, We've performed quite a few NPS campaigns for various B2B software companies and we generally see fairly high response rates, sometimes as high as 40% or more. I think often times it comes...
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